• Working on challenging and exciting business initiatives within Data and Analytics team
• Flexible ways of working – hybrid model with 3 days onsite
• Permanent opportunity, based at our head office in Collingwood, Melbourne

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. 

As the Business Analyst Lead, you will work on challenging and exciting initiatives within our Airline Operations Technology team. You will lead, coach, and inspire a high‑performing team of Business Analysts embedded across delivery squads, fostering a culture of continuous improvement, collaboration, and quality. In this role, you will also provide trusted advice and guidance to stakeholders at all levels of the organisation, including senior leadership.

This is a hands‑on leadership role where you’ll balance people leadership with delivery impact driving discovery for new initiatives, uplifting analysis capability, supporting strategic planning and ensuring the right people are allocated to the right work at the right time.

Key responsibilities of the role include:

• Lead, motivate and develop a team of Business Analysts and Senior Business Analysts, creating a high‑performance, inclusive team culture
• Drive discovery and analysis activities for initiatives in ideation and inception phases, shaping work from concept to delivery
• Provide trusted advice to senior stakeholders on business analysis, process improvement and delivery approaches
• Lead and promote Agile models, principles and ways of working across squads and teams
• Manage resource planning, capacity and allocations across the Business Analysis practice
• Run the annual performance cycle, including regular check‑ins, mid‑year and end‑of‑year reviews
• Support financial year business case planning, RFPs and RFIs as required
• Undertake hands‑on business analysis to support delivery or address resourcing gaps
• Lead recruitment, onboarding and vendor engagement for Business Analysis capability
• Bring strong experience in IT delivery environments, with proven people leadership capability, exceptional communication skills and a passion for coaching and continuous improvement

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.